Shipping & Payment Information

1. Shipping Information

1.1 General Shipping Details

We ship worldwide from Munich, Germany.
Orders are processed and shipped within [1-2 weeks, e.g., 5-10 business days], depending on product complexity.
Handmade items may require additional time for production.

1.2 Shipping Costs

Shipping costs are calculated at checkout based on destination and package weight.

Region	Estimated Delivery Time	Shipping Cost
Germany	2-5 business days	€[XX]
EU Countries	5-10 business days	€[XX]
International	10-20 business days	€[XX]

📌 Note: Delivery times may vary due to customs processing for international orders.

1.3 Tracking Information

All orders include a tracking number, which will be sent via email once your package is shipped.
If you do not receive tracking details within the expected time frame, please contact us at louis.hertrampfconrad@htmp.store.

1.4 Customs & Import Taxes

For international orders outside the EU, customs duties and import taxes may apply. These are the responsibility of the customer.
Check with your local customs office for more information on potential fees.

2. Payment Information

We accept the following payment methods:

✅ PayPal – Secure online payments via PayPal balance, bank transfer, or credit card.
✅ Credit/Debit Card – Visa, Mastercard, and American Express.
✅ Klarna (Buy Now, Pay Later) – Available in select countries.
✅ Apple Pay / Google Pay – Fast and secure mobile payments.
✅ Bank Transfer – Manual bank payments (processing may take longer).

📌 Important Notes:

All prices are listed in EUR (€) and include VAT where applicable.
Orders are only processed after full payment has been received.
If payment is not completed within [e.g., 7 days], the order may be canceled.

3. Order Issues & Lost Packages

If your package is delayed or lost, please contact us at louis.hertrampfconrad@htmp.store.
We are not responsible for stolen packages after successful delivery confirmation.

Last updated: 27.02.2025